One of the things you expect to work is your telephone.
It's kind of like turning on a lamp or faucet. You expect light and water.
If you subscribe to Comcast, keep your fingers crossed for a dial tone.
And if you don't get the dial tone, cross your fingers for a Comcast service person to show up.
After being away for a few days, we arrived home to find our phone not working.
So I call Comcast.
I speak with Jennifer, Larry, Merlyn (someone from India, I think), Lynn and Lee.
Jennifer tells me someone from Comcast will check the phone line the next day and that someone would call me within the hour to schedule the appointment. When I don't get a call back from Comcast, I talk with Larry, who tells me the same thing.
No call from Comcast.
I finally talk with Merlyn, who gives me the best news -- that there was an identified outage in our area and that our phone should be working within a few hours. It isn't until later in the evening when I realize that Merlyn was just giving me the good news to get me off the phone.
So the next day I speak with Lynn, who tells me a Comcast service person (note I've been avoiding using 'technician' -- it's too complimentary) will arrive on Saturday (nearly a week after the service went down) between 12-4 p.m.
I tell her that's not acceptable and ask to speak with her manager (ie: someone making $15K a year instead of $6.75/hour). I speak with Lee, who sounds as if he's just gotten off a cigarette break. Lee holds firm on the company line -- Saturday between 12-4 p.m. is the best Comcast can do.
Lee then gives me some advice: If I call back every day before Saturday, something may open up.
Ah, I get it. Getting a service person from Comcast is like trying to get Springsteen tickets. Keep calling and maybe you'll get lucky.
After poking around at some other options (AT&T, Verizon), I find I need a working phone to switch services.
In other words, Comcast has a firm grip on my you-know-what.
Looks like I'll have to wait around until Saturday.
And I'm not hopeful.