So, after being without a phone for eight days with the Comcast promise that someone will be at our house on Saturday between noon and 4 p.m., Bob from Comcast shows up around 10:15 a.m.
Here's how the conversation went:
Bob from Comcast: "Geez, I looked at this ticket. How long have you been without a phone?"
Me: "Eight days."
Bob from Comcast: "You've got to be kidding me. They're just getting someone out here now? That's just wrong."
Me: "Tell me about it. We've got a little baby and no phone. I called and talked to several people, even a manager, but they kept telling me Saturday was the earliest they could get here."
Bob from Comcast: "That's ridiculous."
Me: "Yeah, we're not real happy. We have cell phones, but the reception is spotty."
Bob from Comcast: "Yeah, especially out here."
So Bob from Comcast checks things out in the basement and emerges about 20 minutes later. He tries to make a call from his cell phone. He can't get a signal.
Me: "So, what's the status?"
Bob from Comcast: "I can't get you a dial tone until I call this in. But I can't call in because the reception is so bad."
Ya think? Do you think we could have used a phone the last eight days?
So Bob had to leave, promising to either call back with the news that our phone is back online or he'd personally be back to get the phone back up and working.
Bottom line: Bob from Comcast called a few hours later, and we're back in the 21st century.