So over the holidays I assure my mother-in-law that I can figure out why she can't tap into the Comcast wireless feed into her house.
Turns out that Comcast, which provides her with broadband access, initially set up her wireless but neglected to give her a network key (or the correct one).
I call Comcast and after explaining the situation, the snooty woman on the other end tells me it's a Dell problem, and that I need to contact Dell.
So I call Dell and as the polite rep walks me through all of our settings, doing his best to trouble-shoot with me. Turns out the issue is that we need to reset the modem/router (Comcast supplies a hybrid). Because we're unable to do this without Comcast's assistance, I'll need to call Comcast.
Ugh, I'm thinking.
After going through all of the correct phone prompts to access a wireless representative, I get a woman who after listening to my situation says:
"Are you referring to all of that Internet stuff?"
"Um, yeah," I say.
"Well you've reached billing in Louisiana."
"But I followed all the prompts to discuss my wireless issue."
"Well they get very busy and when they do, the calls usually come here."
Great. So instead of putting the customer in the queue to speak with someone who may be able to help, Comcast sends the customer to billing in Louisiana.
The next day we switched to Verizon and we're fully wireless.
Comcast should stick to cable TV and leave Internet and telephone to people who have a clue.