So the greenish-blue form letter arrived in our mailbox yesterday from Comcast.
After months of trying to straighten out a $220 error on our bill for services we never received, Comcast is basically holding a gun to our head demanding we pay or be shut down.
For full disclosure, this is not the first, second or even third issue we've had with Comcast. And because of this, shame on us. But when you have your cable and Internet connections invested in one service, you tend to avoid switching costs.
Who has the time?
So after three phone calls that totaled nearly two hours of dialogue with various customer service reps, each of whom agreed that Comcast has made an error and we are being unjustly charged, we're giving up.
In sum, we converted to the triple-play package (cable, phone, Internet) after sales rep Katy Linahan in Comcast's Chelmsford, Mass., office convinced us to switch from our long-distance AT&T service for a monthly savings of more than $40.
While talking with the presale-affable Katy Linahan, we also asked that a Comcast technician take a look at two dead phone lines in the house. Katy Linahan assured us that the technician could do this, and if he couldn't resolve the problem, we would not be charged for his time.
The Comcast technician told us we needed an electrician, and that he couldn't solve the problem.
When our first bill arrived, we were not only charged for the Comcast technician's time, but we were wrongly billed for the triple-play package.
All three customer service reps acknowledged the error, and said the correct bill would be sent.
Each time, the bill was larger and larger, that $220 fee tacked onto the regular service.
Because I couldn't dedicate any more phone time to Comcast's clueless customer service reps (Maria, Doris and someone whose name I forgot), we simply mailed the correct amount with a letter stating while we're not paying the full amount posted on the bill.
After two "partial" payments, the greenish-blue form letter arrived.
We pay Comcast more than $200 a month, and we always pay on time. You would think we would get better treatment than this.
But Comcast just doesn't get it.
And we don't have any more fight left in us. Not for this.
Comcast, you're no different than a thug on the street stealing $220 out of my wallet.
But my daughter needs to be able to watch Dora and I need a broadband connection.
Comcast somehow has a monopoly on legalized robbery.