I should probably leave them alone but I need to vent.
I love Starbucks coffee, but their system just isn't working. At least not at the School Street location in downtown Boston.
All I want is an iced coffee — black, unsweetened. I pay for it but watch in disappointment and frustration as my plastic cup is placed behind seven other cups.
Turns out I'm being held hostage by the designated drink maker, who thinks he's Tom Cruise in "Cocktail."
Instead of having the perky person I paid simply turn around and tilt the pitcher of iced coffee into my cup and send me on my way, I watch in horror as the designated drink maker fumbles with triple-shot caramel macchiatos with drizzled nutmeg and whip cream while my cup sits helplessly idle.
Because Starbucks is a friendly place, the designated drink maker chats up the customers, giving an occasional wink as he whips up a cinnamon dolce frappuccino with vanilla creme.
And Starbucks customers, if you want dessert, go to a pastry shop. Don't mask your weakness for gooey desserts by pretending you're ordering coffee.
Meanwhile my empty plastic cup sits idle, now in the middle of the line, four drinks away. It's like waiting to take off on the runway when the pilot cheerfully comes on the intercom to inform you that we're fourth in line for departure.
I just want my black iced coffee that I paid for 10 minutes ago.
Finally my coffee is poured and handed to me.
Will I go back? Of course.
I love Starbucks coffee.
It's the system that needs a jolt of caffeine.