Comcast Addendum

So, after being without a phone for eight days with the Comcast promise that someone will be at our house on Saturday between noon and 4 p.m., Bob from Comcast shows up around 10:15 a.m.

Here's how the conversation went:

Bob from Comcast: "Geez, I looked at this ticket. How long have you been without a phone?"

Me: "Eight days."

Bob from Comcast: "You've got to be kidding me.  They're just getting someone out here now? That's just wrong."

Me: "Tell me about it. We've got a little baby and no phone. I called and talked to several people, even a manager, but they kept telling me Saturday was the earliest they could get here."

Bob from Comcast: "That's ridiculous."

Me: "Yeah, we're not real happy. We have cell phones, but the reception is spotty."

Bob from Comcast: "Yeah, especially out here."

So Bob from Comcast checks things out in the basement and emerges about 20 minutes later. He tries to make a call from his cell phone. He can't get a signal.

Me: "So, what's the status?"

Bob from Comcast: "I can't get you a dial tone until I call this in. But I can't call in because the reception is so bad."

Ya think? Do you think we could have used a phone the last eight days?

So Bob had to leave, promising to either call back with the news that our phone is back online or he'd personally be back to get the phone back up and working.

Bottom line: Bob from Comcast called a few hours later, and we're back in the 21st century.

For now.

Comments

[Tim]

We can understand. I called my phone provider (MCI) well before our recent move into our new house and requested the service to be switched on 6/30 and was promised it would be seemless and completed on 6/30. After over 200 minutes of cell phone use (where I was told by several MCI Reps. that everything was all set, "you now have service" [when I did not] or would be taken care of by the next day, etc.) I finally got service connected on 7/8. Like you, it took 8 (or 9 depending on how you count) days to finally have service.

Since that time, I have been waiting for them to complete the wiring job they promised (as there is no actual telephone box connected to the wiring in my home). I have given up for now as I am compelled to give my self a break from the frustrating telephone calls/discussions w/ MCI. Next to the lack of competence and unfulfilled promises, the next most frustrating thing was not being able to understand the broken English of most of the MCI Reps. They would leave me messages that were totally impossible to understand. On a few occasions, I listened to a message 10-15 times and still could not figure out what they were saying.

Comcast, MCI, it doesn't matter, its just this type of service business in general. Remember your Dell problems, I had the same.

[Dan]

It must be the phone service industry. This is why "Cable Guy" was a good idea for a movie. Art imitating life.

[Dwayne E.]

You have comcast. bad choice. they are the worst for phone service. i was without a phone for two weeks.

[Cyn]

Another problem is lack of choice. In my area for cable, it's Comcast or nothing and for the phone they gobbled up AT&T--eliminating that choice. I'm pretty sure they are planning to own it all in the very near future.

Glad Bob stepped up to the plate. Though they are hard to find, there are a couple of people left who actually care enough to do the job right.

[Elizabeth]

FiOS Baby! FiOS! It pushes data like Niagra Falls pushes water.

http://www.verizonfios.com/

[Christine]

Dan -- we had a horrific experience with Comcast cable. Check it out: http://cmoonchild.blogspot.com/2006/10/our-comcast-nightmare.html