It's kind of blurry, but below is my "customer service chat" with Comcast last night. I was inquiring about the hours of one of the offices that replaces cable boxes.
Turns out, Comcast puts sales reps on the customer service chat.
It's one thing to have a cross-sell strategy, but I don't recommend using sales reps in a forum when customers are looking for answers.
Beautiful, Comcast, just beautiful.
No surprise there.
Posted by: WHamson | September 16, 2011 at 08:20 AM
Good day! this is one of the most interested statement I have heard anyone said. I have always say to myself there are no rules telling us what to do, but rules telling us what not to do. We need to start making rules telling us what to do and we will see how creative our world would be. thanks,
Posted by: gclub | October 24, 2011 at 09:27 AM
Don't know what is wrong what is rite but i know that every one has there own point of view and same goes to this one
Posted by: mulberry factory | December 21, 2011 at 05:46 PM